faq

2What is the best way to contact you?

Please email us at Stevan@hamsahandpans.com

How do I get on the waitlist?

Click here!

Can I request a custom handpan scale or a scale from another builder?

We love trying new things! We are open to exploring scales we have not made before, but keep in mind our instruments do have limitations like impedances and size limitations.

What are your impedance notes?

For now we are not putting Bb4 on any 21″ instruments, or C5 on any 18″ instruments. Bb3 and C4, respectively, are still slightly affected by this, but I will still make instruments with these notes with the fair warning of their potential impedance issues!

How many notes will you put on an instrument?

Generally, the 21″ instruments sound best with 8-10 total notes (including the ding). The 18″ instruments sound best with 8-9 total notes. This is heavily dependent on the range of the scale.

Can you put artwork on your instruments?

Each Hamsa Handpan comes with a unique hand drawn hamsa hand on the bottom shell. If you are interested in having more artwork done on the instrument, more intricate pieces can be commissioned for a fully customized instrument! I view these instruments as an open canvas sonically and I see no reason why they should be any different visually. We are working with a variety of artists for you to choose from, utilizing their unique styles to personalize your Hamsa. More details on current artists in the About section.

Can you ship it to me?

We are currently shipping nationally and internationally, using FedEx and USPS primarily.

Where are you located?

The Hamsa workshop is at Big Art Labs just outside of downtown LA. Please book an appointment ahead of time.

Are your instruments heat treated?

Yes, all Hamsas are extensively heat treated to prevent corrosion and stabilize the tone fields.

Are your shells hand sunk, rolled, deep drawn, hydro formed?

We have used both hand sunk and deep drawn shells for our instruments so far.

Do you plan to put notes on the bottom of your instruments?

We CAN make bottom notes!

Inpex/Apex? Innie/Outie?

We are currently only offering an apex/outtie.

Can I pick up a Hamsa Handpan in person?

Yes, please come by our shop by appointment!

Can I come by your shop? Do you have business hours?

We welcome guests to the Hamsa workshop by appointment only.

Do you offer tuning services for other handpans?

We do offer tuning services for instruments other than Hamsa Handpans on a case by case basis, and have successfully tuned everything to come in our door so far. We have successfully tuned Bells, Pantheon Steel’s Halos, PanART’s Hang, CFoulkes/Aethers, Innersounds, Tzevaots, Bali Steels, and many more makers. We are 100% confident we can put your handpan back in tip top shape! Please contact us with a recent video of the instrument in question and we can go from there.

Can I trade my handpan for a Hamsa Handpan?

Depending on the maker and scale of the instrument, we are interested in certain high quality handpans.

What comes with an instrument?

Each instrument comes with a custom Namana backpack case, a microfiber cloth and a tube of Froglube.

Does each instrument have a serial number?

Each Hamsa is signed with a unique serial number.

Do you have cases?

Each Hamsa purchase comes with a custom backpack case made by Namana. If you are looking for something more sturdy and flight ready, I would check out Panji Bags in Colorado! I use them personally and love the cases!

How often does an instrument need to be tuned?

Depending on how hard it is played, a tune up is recommended every 12-24 months. Extensive heat treatments are done to stabilize the tonefields prior to shipping so the instrument’s tuning should be stable for quite a while!

Can an instrument be repaired if it is damaged?

Within reason although there may be lasting change or damage. Contact us with any questions or concerns!

What should I do if I decided to sell my instrument?

If you need our help selling your Hamsa, contact us, we can help find a buyer from our list.

What is the best way to store a handpan when it is not being played?

It is best to keep it out of direct sunlight. Its also recommended that it is not stored in its soft bag. Find a safe place away from unruly children, large pets, or randomly falling objects.

If you do plan to store it in the soft bag I recommend that the bag be left OPEN to prevent moisture from being trapped in the bag with the instrument.

 Will it rust? Should it be treated with rust inhibitors or other protective coating? If so, what is recommended?

Our instruments have been heat treated to protect against corrosion, and have not had any issues yet, but these instruments being made of steel are still prone to rust if not cared for properly.

I recommend a product called Froglube, some of which is included with each Hamsa. Take your provided microfiber cloth and rub a small amount of Froglube over the entire instrument. This treatment is needed every 2-8 weeks depending on your climate and humidity, how much you play the instrument, how it is stored, etc. If you apply it with your microfiber cloth, then there will be some residual Froglube in it for quick wipe downs after playing. I generally wipe down my instruments with the cloth every time I am done playing to ensure no hand sweat stays on the instrument.

How many instruments do you produce a year?

Right now we are still getting into a production groove and it is a tough question to speculate. We project to be making 50+ instruments in 2017.